How can Atli help?

An eSIM is a digital SIM your phone can download, so there is no physical card to insert. With Atli, you install the eSIM once and add travel data plans to it.

Atli is data-only, so it does not replace your existing phone number.

Install Atli on Wi-Fi before you travel. Choose one of these installation methods:

1. 1Install button
   Fastest option when available.
2. 2QR code
   Scan the QR from another screen, or use the saved QR on phones that support it.
3. 3Manual details
   Enter the SM-DP+ Address and Activation Code in your phone's eSIM settings.

Using WhatsApp or Telegram? Type wallet in Atli to open your eSIMs, then choose QR / Install.

Bought your eSIM on HeyAtli.com? Open My Profile to find your eSIM. From there, tap iPhone, Android, or Manual setup, or scan the QR code.

Already installed your Atli eSIM? Do not install another one for a new plan. New plans are added to the same eSIM.

1. 1Turn Airplane Mode off.
2. 2Make sure the Atli eSIM is turned on.
3. 3Turn Data Roaming on for Atli.
4. 4Set Atli as your mobile-data line.
5. 5Wait 2–3 minutes. To test Atli, turn Wi-Fi off temporarily and open a webpage.

Already installed Atli? Set these before you travel:

1. 1Turn the Atli line on.
2. 2Turn Data Roaming on for Atli.
3. 3Choose Atli for Cellular Data.
4. 4Turn Data Roaming off on your own SIM to avoid accidental roaming-data charges.

When you arrive, wait 2–3 minutes for Atli to join a local network.

Already installed Atli? Set these before you travel:

1. 1Make sure the Atli eSIM is turned on.
2. 2Choose Atli for mobile data.
3. 3Turn Data Roaming on for Atli.
4. 4Turn Data Roaming off on your own SIM to avoid accidental roaming-data charges.

Samsung and Pixel menu names differ, so the full guide shows both.

Using WhatsApp or Telegram?

1. 1Type wallet in Atli.
2. 2Open your eSIM.
3. 3Tap QR / Install to see the QR code and installation details.

Bought on HeyAtli.com? Open My Profile to find your eSIM and installation options.

Got a new phone? Buy a new plan for the new phone. It comes with a new Atli eSIM to install there. Any data left on your old eSIM stays on the old phone.

Deleted Atli from the same phone? Type wallet in Atli, open your eSIM, then tap QR / Install and install it again.

Reinstall not working? See Can’t activate your eSIM.

Phone says “No Service”? See “No Service” after landing.

Have signal but no internet? Try these in order:

1. 1Check you have an active plan for this destination.
2. 2Make sure Atli is your mobile-data line.
3. 3Turn Data Roaming on for Atli.
4. 4Turn Airplane Mode on for 30 seconds, then off.
5. 5Try another available network.

Still have signal but no data? The APN or local network may need checking.

Still stuck? Type Talk to a human in the Atli chat. Do not delete the eSIM.

Wait 2–3 minutes first. Your phone may still be finding a local network.

If it still says No Service:

1. 1Turn Airplane Mode on for 30 seconds, then off.
2. 2Make sure the Atli eSIM is turned on.
3. 3Turn Data Roaming on for Atli.
4. 4Check your plan covers your destination.
5. 5Try another available network manually.

Do not delete the eSIM.

Have signal bars but no stable 4G, LTE or 5G connection?

1. 1Make sure Atli is your mobile-data line.
2. 2Turn Data Roaming on for Atli.
3. 3Try LTE / 4G temporarily.
4. 4Try another available network.

Still no data? Continue with the full connection troubleshooting guide.

If the 3G, 4G, LTE or 5G indicator keeps appearing and disappearing while data does not load, the APN may need resetting.

Reset the APN for the Atli eSIM, then reconnect to the network.

Having trouble installing Atli? Check these first:

1. 1Connect to stable Wi-Fi.
2. 2Make sure your phone supports eSIM and is carrier-unlocked.
3. 3Turn off any VPN temporarily.
4. 4Check whether the Atli eSIM is already listed in your phone's SIM settings.

Already see Atli there? The eSIM is installed. You do not need to install it again.

If your connection is weak, slow or not working, you can try another available network:

1. 1Open the network selection settings for the Atli eSIM.
2. 2Turn automatic selection off.
3. 3Wait for the network list to appear.
4. 4Try another available network.

Before moving to your next destination, turn automatic selection back on.

Resetting the APN restores the Atli eSIM’s mobile-data settings to their defaults. It can help when you have signal but data will not connect, or when the 3G, 4G, LTE or 5G indicator is unstable.

iPhone: Open the Atli line’s Cellular Data Network (UK: Mobile Data Network) and tap Reset Settings.

Android: Open Access Point Names for the Atli eSIM and choose Reset to default.

Type wallet in Atli on WhatsApp or Telegram, or tap My eSIMs and plans in the menu, to see your eSIMs and plans.

• Your Atli eSIM and its ICCID, the eSIM identifier support may ask for
• Each plan: destination, data allowance, remaining data, status and days left
• From the plan card, check usage, open QR / Install, or buy another plan

Deleting the chat does not remove your eSIMs or plans. Start the chat again and type wallet to see them.

Type check data in Atli on WhatsApp or Telegram. Each plan card shows how much data you have used, how much is left, and the time remaining.

A plan that has not started yet does not show a countdown.

Background activity can use more data than you expect, including photo backups, app updates, feeds refreshing and devices connected to your hotspot.

Turn on Low Data Mode on iPhone or Data Saver on Android, then type check data in Atli to see how much data is left.

Your plan starts when your phone first connects to a supported network in a destination the plan covers. Buying or installing the eSIM does not start it.

A plan that has not started within 30 days of purchase expires. For a gifted plan, the 30 days begin when the gift is claimed.

Need more data?

1. 1Type check data in Atli.
2. 2Tap Buy another plan.
3. 3Choose the destination and plan you want.

Same destination? The new plan is added to the same Atli eSIM and can take over when your current plan runs out.

Going somewhere new? Buy a plan for the new destination. It goes onto the same Atli eSIM too.

No new QR code. No reinstall.

If you have no other plan that covers your current destination, mobile data stops when the plan runs out.

If another applicable plan is already on your Atli eSIM, it can take over automatically. You can also buy another plan at any time, including during your trip.

Video calls and streaming use far more data than maps, messaging or browsing. For example, Netflix on its Automatic mobile setting uses about 250 MB an hour, while a one-to-one Zoom video call can use about 540 MB an hour.

Use the travel data calculator to estimate a plan from your trip length and phone habits.

An Unlimited plan gives you 3 GB of high-speed data in each 24-hour period. After that, speeds are reduced to 3 Mbps until the next daily reset.

Hotspot use comes from the same daily 3 GB high-speed allowance.

Atli is data-only and does not provide a phone number. Your own SIM handles regular calls and SMS on your usual number, while Atli handles mobile data.

Apps such as WhatsApp, FaceTime and Telegram can use Atli data for calls where those services are available. You can also share your Atli connection by hotspot.

Atli does not charge a separate roaming fee when you use your plan in a covered destination. Keep Data Roaming on for the Atli eSIM so it can connect.

Keep Data Roaming off on your own SIM if you want to avoid roaming-data charges from your mobile carrier.

WhatsApp voice and video calls are restricted on UAE networks, so they may not connect even when your Atli data is working normally.

WhatsApp messages still work. For calls, use an approved calling service available in the UAE, or your own SIM if you want to make a regular phone call.

Atli can use 5G where a supported partner network offers it, your phone supports it, and 5G coverage is available where you are.

If 5G is not available, your phone uses another supported network type. Actual speed also depends on local coverage and network congestion.

Atli can work in port and may still work near the coast while your phone can reach a supported land network. It does not cover onboard mobile networks or provide data out at sea.

Buy plans for the destinations where your cruise stops. At sea, use the ship's Wi-Fi if available, and keep your own SIM from connecting to an onboard mobile network if you want to avoid carrier roaming charges.

No. An Atli eSIM stays on the device where it is installed, so the plan cannot be used directly on two devices.

You can share its data with another device by hotspot. If another person needs their own connection, they need their own plan.

Each phone that needs its own independent connection needs its own Atli plan.

Everyone can buy their own plan, or one person can buy plans as gifts for the others to claim on their phones.

If the group stays together, one phone can also share its Atli data by hotspot.

Atli works on eSIM-capable, carrier-unlocked phones and tablets. Support can vary by exact model and region.

Your Atli plan gives you data only in the destinations it covers.

Destination plans cover one destination. Regional plans cover the destinations on that region's list. Global covers every destination on all seven Regional plan lists.

Type your destination in Atli on WhatsApp or Telegram to see which plans cover it.

Yes, if your plan covers your home destination. Your own SIM can keep your usual number while Atli handles mobile data.

If your plan covers home, connecting there can start it. Keep the Atli eSIM switched off until your trip if you do not want that to happen.

Yes, if your phone supports Dual SIM. Keep your own SIM active for your usual number, calls and texts, and use Atli for mobile data.

For travel, turn Data Roaming on for Atli and off on your own SIM to avoid accidental roaming-data charges.

Paying for Atli? On WhatsApp or Telegram, Atli sends you to a secure checkout page. Pay by card, Apple Pay or Google Pay where available.

Need a refund? Refunds may be available for an eligible technical or network failure that Atli support cannot resolve. Type Talk to a human in the Atli chat within 14 days of purchase.

Refunds do not cover a change of mind, an incompatible or carrier-locked phone, or a plan that has already connected or used data.

No. Atli plans are one-time purchases. When the data or validity runs out, the plan ends. You are only charged again when you choose to buy another plan.

Type invite in Atli to get your friend code and share link.

When someone uses it for their first Atli eSIM purchase of $6 or more, they get a discount and you earn 2000 Atli credits.

Earn 30 Atli credits for every $1 you spend, including gifts.

Once you have 2000 credits, eligible orders of $6 or more can use them automatically at checkout. Every 1000 credits gives $1 off.

Type credits in Atli to check your balance. Credits are valid for 12 months from the day you earn them.

Choose a plan in Atli and tap 🎁 Gift it at checkout. If a voucher makes the plan free, tap 🎁 Send as a gift instead.

Atli gives you a GIFT-XXXX-XXXX claim code to send to the recipient. They claim it in Atli on their own phone.

The code can be claimed until the date shown on the gift link. Claiming the gift does not start the plan.