Deleted your eSIM or got a new phone?
An Atli eSIM stays with the phone where it was first installed. It cannot be transferred to another device.
Deleted Atli from the same phone? You can reinstall that eSIM from your Atli wallet. Got a new phone? Buy a new plan for the new phone and install the new Atli eSIM that comes with it.
Deleted the eSIM from the same phone?
Type wallet in Atli, open your eSIM, then tap QR / Install and install it again on the same phone.
In the Atli app, go to Profile › Purchases › My Plans, open your plan and tap Install eSIM.
If the reinstall fails or the phone will not add the eSIM, see Can’t activate your eSIM.
Between trips, turn the Atli line off instead of deleting it. See iPhone setup and Android setup.
Got a new phone?
Your existing Atli eSIM and any remaining data stay on the old phone. They cannot be transferred to the new phone.
Buy a new plan for the new phone. The purchase comes with a new Atli eSIM, which you install on that device.
If the old phone is still available and the old plan still has data, you can keep using that data on the old phone or share its connection with the new phone by hotspot.
Don’t delete Atli to fix a connection problem
Deleting the eSIM is not a connection fix.
If Atli has no data or will not connect, work through No data or won't connect first.
Can phone-transfer tools move Atli?
No. Phone-transfer features do not move an Atli eSIM to another device.
This includes Apple's eSIM Quick Transfer and similar SIM-transfer tools on Samsung Galaxy and Google Pixel.
FAQ
Can I use the same QR code on my new phone?
No. Buy a new plan for the new phone and install the new Atli eSIM that comes with it. The old QR code belongs to the eSIM on your old phone.
Can I reinstall the eSIM on the original phone?
Yes. If you deleted Atli from the same phone, type wallet, open the eSIM, then use QR / Install to reinstall it.
Can I use my Atli eSIM on a phone and a tablet?
The Atli eSIM is used on one device. To get another device online, share the Atli connection by hotspot.
My phone was lost or stolen. What happens to my plan?
The Atli eSIM and any remaining data stay with that phone and cannot be transferred to a replacement device. Buy a new plan for the replacement phone to get a new Atli eSIM.
If your phone was lost or stolen and you need help with your remaining plan, type Talk to a human in the chat.
What if I erase or sell my old phone?
Use any remaining Atli data before erasing the phone if possible. The old eSIM and remaining data cannot be moved to another device.
If you are selling or giving away the phone, remove your personal data and eSIMs as part of the phone's normal erase process.